Privacy Policy

Last updated: November, 2025

We ask that you read this Privacy Policy carefully, as it explains who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal data, and how to contact us or the appropriate authorities if you have a concern.

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Who We Are

Millennium Support Ltd (“we”, “our”, or “us”) provides support to adults with learning disabilities, autism, and complex needs. To deliver these services and operate our website, we collect and process certain personal information.

We are the data controller, responsible for deciding how and why your personal information is used.

Our details:
Millennium Support Ltd
Wright Suite, First Floor, The Brewhouse
Nostell Business Estate
Wakefield
WF4 1AB

How to Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer using one of the following options:

Email: [email protected]
Telephone: 01977 602867
Post: Data Protection Officer, Millennium Support Ltd, Wright Suite, First Floor, The Brewhouse, Nostell Business Estate, Wakefield, WF4 1AB

The Personal Information We Collect and Use

We collect personal information when you:

  • Visit or use our website

  • Enquire about our services by phone, email, or social media

  • Receive care and support from us

  • Provide feedback or make a complaint

This may include:

  • Your name, address, date of birth, and contact details

  • Information relating to your enquiry or service use

  • Information relevant to the care and support you receive from us

  • Feedback, compliments, or complaints you submit

  • Audio recordings of calls to and from our office teams

In some cases, we may also collect sensitive (special category) information, such as health or medical details, where this is necessary to provide appropriate support and is done in accordance with the law.

Information Collected from Other Sources

We may receive information about you from:

  • Health and social care professionals (such as your GP, local authority, or social worker)

  • Family members, representatives, or legal appointees (e.g. someone with power of attorney)

  • Public bodies, including local authorities, the NHS, or regulatory agencies

This information helps us to provide appropriate and safe services.

How We Use Your Personal Information

We use your information to:

  • Provide and manage your care and support services

  • Respond to enquiries and communicate with you

  • Make reasonable adjustments to meet your individual needs

  • Improve the quality and safety of our services

  • Process invoices and manage accounts

  • Send you information about our services (you can opt out at any time)

  • Meet our legal and regulatory obligations

We only collect and use personal information where it is necessary and lawful to do so.

Our Legal Basis for Processing

We rely on the following lawful bases under the UK GDPR:

  • Article 6(1)(b) – to perform a contract or take steps before entering into one

  • Article 6(1)(c) – to comply with our legal and regulatory obligations

  • Article 6(1)(f) – for our legitimate interests (such as improving services or communicating with you)

  • Article 9(2)(h) – where necessary for the provision or management of health and social care services

We always consider your rights and expectations when processing your data.

Who We Share Your Information With

We may share your information with:

  • Health and social care professionals involved in your support

  • Regulators, safeguarding bodies, or other authorities where required by law

  • IT and telecoms providers who support our systems and infrastructure

  • Software suppliers who maintain our business and care systems

  • Contractors or service providers (e.g. for data archiving or secure disposal)

All third parties are under contract to keep your information secure and use it only for the purposes we specify.

We never sell or trade personal information.

How Long We Keep Your Information

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory requirements.

For example:

  • Care and support records are normally retained for up to eight years after the end of support (or after death)

  • Financial records are retained for seven years in line with legal obligations

  • Feedback and complaints are retained for one year after resolution

After these periods, information is securely deleted or destroyed.

Your Rights

Under UK data protection law, you have the right to:

  • Be informed about how your data is used

  • Request access to your personal information

  • Ask us to correct or update inaccurate information

  • Request deletion of your data in certain circumstances

  • Object to processing (including for direct marketing)

  • Request restriction of processing

  • Request transfer of your data (data portability)

To exercise these rights, contact us using the details above. You will not have to pay a fee, and we will respond within one month.

Keeping Your Information Secure

We take the confidentiality and security of your information extremely seriously.
We have appropriate organisational and technical measures in place to protect personal data against loss, misuse, or unauthorised access.

Only those who need to see your information to carry out their role are given access, and all staff are trained in data protection.

We also have procedures in place to respond to suspected data breaches and will inform you and relevant authorities where required by law.

Cookies

Our website uses cookies to improve your browsing experience and analyse how our site is used.

For more information, please see our [Cookie Policy].

How to Complain

We hope we can resolve any query or concern you raise about our use of your information.

If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/concerns/
Telephone: 0303 123 1113

Changes to This Policy

We may update this Privacy Policy from time to time. When significant changes are made, we will notify you through our website and, where appropriate, by email.

Accessibility

If you would like this Privacy Policy in another format (for example, large print, audio, or braille), please contact us using the details above.