We know a meaningful life looks different for everyone, so we tailor our approach to each person’s goals, needs, and aspirations.

Our experienced teams go beyond the basics, working alongside people with learning disabilities, autism, and complex needs and their families to deliver tailored support.

From supported living to community activities, we focus on enabling each person to live the life they choose. People remain in control of their own journey, with flexible support that adapts as their needs and aspirations evolve.

We work closely with commissioners and partners to deliver high-quality and person-centred support that makes a real difference.

Our Services

Complex Supported Living

Single-occupancy homes with access to advanced support for those with complex needs. Customised homes, therapeutic support, and handpicked teams. All designed to help individuals integrate safely into the community.

COMPLEX SUPPORTED LIVING

Complex supported living is a powerful service where we see some of the biggest transformations in the people we support.

Those accessing our complex support often have very specific needs and bring with them traumatic experiences often shaped by difficult and distressing personal histories. These might involve long periods of time in secure hospitals, isolation from others, contact with the Courts or Criminal Justice System, or abuse and loss. These people have often been considered as “hard to reach” or “hard to place” and have not experienced support to meet their needs and achieve a fulfilling life.

We see the person as an individual with potential and our dedicated teams deliver personalised support, improving their quality of life and reducing risk so they can live a safe, peaceful, and meaningful life in the community, often for the first time.

This life-changing support reflects our core beliefs and philosophy, is central to our purpose and something we are deeply proud of.

Supported Living

Ordinary houses. Ordinary streets. A place to belong. Supported Living provides single-occupancy homes and the right help for individuals to live as independently as possible.

RESIDENTIAL LIVING

In-home support within shared residential environments with accommodation ranging from individual rooms to apartments. Support can be on hand 24-7 or for extended days and evenings.

Community Enterprise

A wide range of community-based sessions including football, Zumba, pottery and more, designed to help build confidence, gain social skills and develop potential.

WE DO MORE THAN SUPPORT. We Change Lives.

Our Therapeutic Team is led by a Consultant Clinical and Forensic Psychologist, registered with the Health and Care Professions Council (HCPC) and chartered by the British Psychological Society (BPS). With specialist expertise in supporting people with learning disabilities and/or autism, they bring deep understanding and direction to everything we do.

Our team includes skilled psychologists with advanced training in Forensic and Counselling Psychology – some already chartered, others on that journey – all united by one purpose: helping people grow in confidence, ability and independence.

At the heart of our approach is The Millennium Model – a framework that represents each person’s unique journey towards greater independence. Grounded in psychological research and shaped by our real-world experience, it focuses on personal development, communication and wellbeing. Every part of the model is designed around the individual: their needs, their voice, and their goals.

This is a therapeutic, person-centred approach built on trust, empathy and empowerment. We use trauma-informed and psychological principles to make sure support is not only effective, but also human.

Because The Millennium Model isn’t just a way of working – it’s a way of changing lives. Through tailored environments, therapeutic support and genuine relationships, we help each person take the next step towards a life that’s truly their own.

Dr Jeremy Tudway

Head of Clinical Interventions

Our Millennium Model is rooted in psychology and designed to help each person grow in confidence and independence. By combining therapeutic expertise with person-centred support, we’re able to build trusting relationships that truly transform lives.

Nicola Melia

Head of Business Development

At Millennium Support, we work closely with commissioners and partners to understand local priorities and design support that truly meets the needs of the people we support. Our focus is always on delivering high-quality, flexible services that make a real difference, and we value the strong relationships that help us achieve this together.

Sharon Baines

Head of Quality and Governance

Quality at Millennium Support isn’t just about meeting standards. It’s about raising them. I’m proud to lead a team that strives for excellence in every process, decision, and interaction. Quality isn’t just a goal for us. It’s at the heart of how we work, how we support each other, and how we make a real difference in the lives of the people we support.

Lottie Sim

Therapeutic Support Manager

I’m proud to lead a team dedicated to helping people thrive. We provide ongoing psychological input across all complex services, from person-specific training to weekly team meetings, to ensure every support plan is high-quality and psychologically informed. By focusing on quality and truly person-centred support, we help people overcome challenges and achieve greater independence and fulfilment.

Scott Egley

Mobilisation Manager

As Mobilisation Manager, my role is to make sure that every transition runs smoothly for the people we support, their families, our teams, and commissioners. Every transition is an opportunity to demonstrate our commitment to excellence, helping people start their new chapter safely, confidently, and with the best possible experience.

Our Support Model

Therapeutic Support

The therapeutic team provide on-going psychological input to every complex support service including person-specific training, weekly meetings with the team to address any issues and update positive support plans. In addition to this, the therapeutic team provides detailed, risk-related input where necessary based on a psychological formulation of the particular risk profile such as protective and destabilising factors.

In some cases, the Therapeutic Team can provide highly specialised therapeutic input to address a particular issue, whether it’s something newly identified or a long-standing challenge that’s been a barrier to living a fulfilling life.

Empowering Environments

We know that getting the living environment right builds confidence and independence into the lives of those we support.

We make it our mission to find the right home and modify the environment to fit with the individual needs of everyone we support.

Our CQC-rated homes are carefully designed to meet each person’s sensory and mobility needs, with the right support and community around them to help them live a fulfilling life.

Ongoing Relationships

We know that strong, positive relationships help people live healthy and happy lives and studies show that being lonely or isolated can be just as harmful to health as smoking or obesity. That’s why building meaningful relationships into the lives of those we support is essential to our model.

Building meaningful relationships starts with having the right team around the people we support, and making sure they feel respected, valued and supported. We encourage people to choose their own team, often matching their interests, age, and gender to build long-term connections that help everyone thrive.

Our approach goes above and beyond REACH standards, making sure the people we support have choice and control over their lives, with consistent and continued support provided as needed. 

POWERED BY OUR PEOPLE

We don’t just have an impact on the people we support. They have an impact on us too.

You see, as a business we’re committed to listening and acting on feedback. That’s why we created The Inclusion Group.

Made up of people we support, the group allows everyone to have their say about the business, like what’s working and what could work better to result in meaningful change.

The lives we’ve fulfilled

Eating out isn’t just a meal

It’s a milestone

Our teams have been working with Gavin on his journey to independently order his own food and enjoy meals out. Gavin has now conquered exciting milestones from enjoying fish and chips at the coast, to mastering the drive thru and ordering his own meal at a restaurant.

It may seem a simple task to some, but for Gavin it is a huge achievement, and we couldn’t be prouder of him. It just goes to show, if you can dream, we can do it.

See more real stories

Inclusive

We want everyone we work with to feel valued, respected and empowered. That’s why we encourage both the people we support and the people we employ to have their say about the direction we take as a business.

Responsive

We’re all about the right support, at the right time, in the right way. And we settle for nothing less.

With, not for

Empowering people is about helping them unlock their own potential. So we provide the tools, but we don’t do it for them.

Developing potential

We see possibilities not limitations. So, creating a culture that encourages people to be the best they can be is essential.

Making a difference

Every moment of every day has the power to make a difference in somebody’s life, and we seize every opportunity.

FAQs

We see people, not labels. Everyone’s journey is unique, and we work with people, not for them — building the confidence, independence, and joy that come from doing things your way.
We support adults with learning disabilities, autism, and complex needs — people who want to live life to the full with the right support around them. Whether that’s in their own home, a shared setting, or through our community services, we make sure the support fits the person — never the other way around.
It’s about the little (and big) moments that matter — a meal out, a walk in the park, trying something new, or feeling truly seen. To some it’s a haircut; to us, it’s mission accomplished.
We listen. We adapt. People’s needs and ambitions change, so our support evolves with them. We check in regularly with the people we support, their families, and professionals to make sure everything still feels right — and if it doesn’t, we change it.
Partnership, transparency, and consistency. We do things the right way — not the easy way. Every service is built on solid foundations: the right team, the right environment, and the right approach for the people we support.
More possibilities. More fulfilled lives. We’re growing carefully and purposefully — finding new ways to break barriers, not create them. Wherever we go next, our focus stays the same: the right support, at the right time, in the right way.

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