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Frequently asked questions

Q) What type of services do you offer?
A) We provide individualised, person-centred support to adults with learning disabilities and/or autism and complex needs. Our services include 24-hour residential support, extended day and evening support, support to live independently, and more specialist support for those with complex needs. All support is tailored to individual need, and we support people through contractual support packages and individual service funds (ISF).
Q) Do you accept urgent/temporary placements?
A) We review all referrals individually, taking into account each case's unique circumstances. We encourage referrers to submit both urgent/temporary and long-term referrals to us.
Q) Do you offer respite care?
A) Regrettably, respite care isn't a service we provide. However, we do offer a day service at our Community Enterprise, providing flexible and personalised community-based support.      
Q) Who can be referred to you?
A) We welcome referrals for adults over the age of 18, or those soon to reach that age, with learning disabilities and/or autism and complex histories.
Q) Can I visit the service before making a referral?
A) Our supported living services are provided within the homes of the people we support, meaning visits can only be arranged when the properties are vacant. As for our residential services, visits can be arranged once our team has conducted an assessment and determined that the service is a suitable option.
Q) What happens once I submit a referral?
A) We hold our internal referrals meeting every Wednesday to review new referrals. After receiving the referral form along with supporting documentation, we'll review the information and provide a response within two working days of our internal referrals meeting. If the person being referred matches a current vacancy, we'll contact you to arrange an assessment. However, it's essential to note that we cannot proceed with the assessment if requested information is missing. Once we have all the necessary details to conduct an assessment, the assessment can take up to 20 working days to complete. Please be aware that if we don't receive all requested information within 10 working days of our initial request, we will close the referral.
Q) How soon can costings be confirmed?
A) After conducting an assessment and determining that we can offer support to the referred individual, we will prepare a service proposal. This proposal will include a comprehensive summary of the support we can provide along with detailed cost breakdowns covering transition, setup, and full-service delivery costs. We aim to send this proposal within five working days following the completion of the assessment. Our service proposals are valid for 60 days from receipt, and after this time, if funding is not approved, a new referral will need to be submitted should you wish to continue.
Q) How soon can we arrange to move in?
A) This is dependent on many factors associated with the individual and their specific needs. We will collaborate with you to establish a mutually agreed-upon transition timeline. However, the commencement of the transition plan is contingent upon securing written confirmation of funding. A standard transition typically spans 12 weeks from the point of funding approval.