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Frequently asked questions
Do you work with children?
No, we do not work with children as we believe our expertise is with young people and adults.
Do you accept direct payments or Individualised Service funds?
Yes, we accept both forms of payment.
Is there a restriction on the age of the person you will support?
We are only registered to work with people eighteen and over. However, we can start your transition to our support plans earlier than 18 years, as long as your current care manager is in agreement of this, and they are prepared to fund you.
Can I just use one service i.e. community hub day support?
Yes, of course. You can mix and match which support package is required on an individual basis.
Can I pay for my own support?
Yes, you can pay for your own support and there may be times when you are expected to pay a ‘top up’ if your needs are not fully met by your care and support funding. We can support you to do this and will accept payments on this basis.
Can I refer someone to Millennium Support?
Yes, of course you can. Our referral pathway is at the front page of this website. Once you make a referral we will ask for some further information and if we can match your needs to what we offer we can let you know fairly quickly. We have a dedicated referral person who can answer all of your queries.
Do you offer bespoke support?
Yes, we do. We like to think all our support is individualised and bespoke, but we have also planned some very individualised support packages for people that may have unique support needs and who have had difficulty finding a place to live.
How are you able to provide such high-quality support?
We pride ourselves in offering a very individualised support package which is tailored to individual needs. We also have a person that manages our quality and governance and their job is to check that we are getting it right for you. We also have people we support employed specifically as quality consultants to help us get it right for people. This is true peer led support.
How long will I wait from referral to support starting?
This is dependant on many factors associated with the individual and their specific needs. We also need to plan support to ensure that any specific needs match the set of skills from a support team. The time it takes will be agreed with you and we will try to ensure that all parties stick to that timescale. The referral process has some very clear timescales. Have a look at our referral button at the top of the front page of the website.
What happens if I want to make a referral and you do not have any vacancies?
You can ask to be put on a waiting list.
What if things go wrong?
We are always keen to hear your feedback if things go right and if things go wrong. We always try to always act with the greatest integrity in providing the right support, but sometimes things go wrong. If this happens, we will firstly apologise to you for anything we have done, and work with you to get it right.
Why have you changed your name to Millennium Support?
We changed our name to Millennium Support as we believe that Millennium are excellent at supporting people, and we wanted to ensure that people understood that what we do is with you, not for you. Dropping the Care from our name does not mean we don’t care, its just we expect the people that we support to be supported to achieve great things by us.
Will you meet all my needs?
We will agree with you at the outset which needs we can support and if we cannot support some we will try and find alternatives with you; this may be with another provider. We will review your needs through person centred planning regularly, so you will have full control on how your support is managed.
Will you support someone with a drug and alcohol problem?
Millennium support pride ourselves in working in partnership with other community providers. If you have a drug and alcohol issue, we can support you to access other community support facilities. You will need to agree to that though as part of your support plan as we cannot support you to be your best whilst you are also using drugs and alcohol.