Margarets Close compromises of ten single occupancy dwellings where individuals with complex diagnosis are supported to lead fulfilling lives in the community. The single occupancy model enables us to provide support in a truly person-centred way, both safely and effectively.
We provide progressive and outcome-focussed support, under-pinned by a trauma-informed approach and positive behaviour management.
The people we support are likely to have experienced extended periods of time in hospital and complex histories and as such, we create a bespoke, therapeutic support environment to ensure a safe discharge and a platform to succeed in a community-based placement.
Our support teams work in collaboration with our Therapeutic team to ensure the delivery of truly person-centred support that is effectively risk managed, whilst promoting positive risk taking to improve a person’s quality of life and enhance their safe journey into the community.
Teams are recruited based on knowledge, skill and experience specific to the needs and wishes of the individual. We take a robust approach in the development of our teams so that we can offer the highest quality support, this includes weekly therapeutic team meetings, PBM-pro training and guidance from dedicated service Team Leaders.
Dependant on the needs of the individual, regular one to one meetings can be held with our Therapeutic Support Officers to offer psychological support, feedback and guidance.
Frequently Asked Questions
How we will support the people that you refer? If we think we can support the person that you have referred, we will agree to do an assessment of need. Once we completed this , we will tell you if we are the correct provider and will offer our service intention in letter form. This will detail the costs, the service we will offer and what you should expect from us. It will also detail service start timescales that include transition. This will also include risk management processes such as HCR20 and formulation of needs and support plans; to ensure our bespoke design fits with the individual. We will work in partnership to manage restrictions and DOLs.